Overview
At Enzo Glamz, we value our customers and strive to ensure satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which returns and refunds may be accepted. By placing an order with us, you agree to the terms stated below.
Returns
We accept returns only if the item you received is defective, damaged, or incorrect. To initiate a return, you must contact us within 7 days of receiving your order. Returned items must be unused, unworn, and in their original packaging.
How to Request a Return
To request a return, please email us at [email protected] with your order details, a description of the issue, and a photo of the product if applicable. Once your request is approved, we will provide instructions for returning the item.
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed through the original payment method. Since we only offer cash on delivery (COD), refunds will be issued through a suitable alternative method as communicated via email.
Non-Returnable Items
For hygiene and safety reasons, certain products such as jewelry, undergarments, or worn apparel cannot be returned or exchanged unless they arrived damaged or incorrect.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item for the same product, please contact us at [email protected].
Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us at [email protected].